FIRE PITS & HEATERS

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Frequently Asked Questions

How long will it take to receive my order? +

Delivery within the Netherlands can take up to 60 days, depending on the product and location. We'll send you a tracking link once your order ships so you can follow it every step of the way.

Can I return a product if I'm not satisfied? +

Yes, returns are accepted within 14 days after your product arrives. The item must be unused and in its original packaging. Once returned, we'll process your refund or exchange.

Do you ship internationally? +

Not yet- We currently only deliver within the Netherlands. But stay tuned we're working on expanding our reach soon!

Are your outdoor products weather-resistant? +

Yes! Our products are designed to be durable and weather-resistant, perfect for all seasons in the Europe climate.

What should I do if my order arrives damaged? +

Please contact us within 48 hours of delivery if your order arrives damaged. Send us clear photos and we'll arrange a replacement or refund as quickly as possible. You can reach our customer support team by email at support@example.com or by phone at (123) 456-7890 during business hours.

Return Policy

We offer a 30-day return policy for all unused items in their original packaging. To initiate a return, please contact our customer service team.

Refund Process

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Exchanges

If you'd like to exchange an item, please return the original item and place a new order for the desired replacement.

Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.

Information We Collect

We collect information you provide when you create an account, place an order, subscribe to our newsletter, or contact our customer service.

How We Use Your Information

We use your information to process orders, send order confirmations, deliver products, provide customer support, and send marketing communications if you've opted in.

Cookies

We use cookies to enhance your browsing experience and analyze website traffic.

Terms of Service

By accessing and using our website, you agree to be bound by these Terms of Service and all applicable laws and regulations.

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of our company and is protected by copyright laws.

Product Information

We strive to provide accurate product information, but we do not warrant that product descriptions or other content is accurate, complete, or error-free.

User Accounts

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

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